Refund policy

Returns and refunds

If something you ordered from Vinerqo is not right for your home, you can return it within 30 days of delivery.

How to start a return

Email us at help.vinerqo@gmail.com with your order number and the reason for the return. We reply within 24 hours, Monday to Saturday, with the return address and instructions. Returns sent without a request cannot be processed.

Conditions

The item is unused, in the same condition you received it, in its original packaging.
Wall racks must not have been drilled or mounted.
Proof of purchase is required.
Gift cards cannot be returned.

Damaged, defective or wrong item

Check your parcel when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with photos of the item and the packaging. We will send a replacement or refund you in full, return shipping included.

Refunds

Once your return arrives and is inspected, we email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few more days to show it.

Return shipping

Unless the item was damaged, defective or wrong, return shipping is paid by the customer. We recommend a tracked service, as we cannot refund a parcel that does not reach us.